AI models16 Oct 2026OpenAI

Itaú brings generative AI into customer and employee services

OpenAI reports that Itaú is using its ia.i conversational interface and IARA governance platform as part of an AI First strategy.

Conceptual illustration

The source describes applications for customers and employees in Brazil’s regulated banking sector.

ia.i provides the conversational interface, while IARA supports governance of AI use.

Original sourceOpenAI ↗

Read the original announcement for complete details and context.

Independent summary based on the original announcement. Illustrations are conceptual.